Call 02 8852 8888

Marine Cargo

Should goods be delivered in a damaged condition or should there be any reason to suspect damage, the carrier’s or shipper’s representative should immediately be advised and the delivery receipt noted accordingly. In the event of suspected damage, it is suggested that the receipt be noted “Goods believed to be damaged. Accepted subject to survey in store”.

If there has been any malicious damage, burglary or theft, the police should be notified.

Immediately when damage is discovered, contact our office to receive instructions on what action to take. It may be necessary to appoint a surveyor/assessor.

Write a letter of demand to the carrier’s or shipper’s representative holding them responsible and asking them to pay costs.

Send to our office the following documents:

  • Completed claim form (ensuring your ABN and Input Tax Credit entitlement are included)
  • Invoices or other proof of value of the consignment
  • Original freight note or carbon copy
  • Delivery receipt
  • Suppliers packing slips where appropriate
  • Bill of lading, consignment note or other proof of shipment, including clear statements of the conditions of carriage
  • A copy of the letter of demand, and the carrier’s response (if received)
  • Details of possible salvage.

As soon as possible contact our office for assistance in lodging any claims.


Find Us

Annis Group Pty Ltd
AFS Licence 243559

Suite 308 / 10 Century Circuit,
Baulkham Hills, NSW, 2153
PO Box 7366,
Baulkham Hills BC, NSW, 2153
Phone: 02 8852 8888
Fax: 02 8852 8899