Annis Group Pty Ltd is committed to do everything possible to provide a quality service to our customers. We recognise that occasionally there may be some aspect of our service or a decision we have made that you wish to query or bring to our attention.
We have an Internal Complaints and Dispute Resolution Procedure which undertakes to acknowledge your complaint and provide a resolution in a timely manner.
Please notify us about your concerns and complaint and we will do our best to resolve it quickly.
You can address your complaint to our Complaints Manager:
Contact: Bianca Cook
Ph: 02 8852 8888
Email: info@annisgroup.com.au
Post: PO Box 7366, Norwest NSW 2153
Annis Group will acknowledge receipt of your complaint within 24 hours (or one business day) of receiving it, or as soon as practicable.
We will provide update of the progress every 10 days unless it is resolved earlier.
We will make a genuine effort internally for a positive outcome to your complaint within 30 calendar days, if not before. If your complaint cannot be resolved to your satisfaction by us, you have the right to refer the matter to the Australian Financial Complaints Authority (AFCA) under the terms of Insurance Brokers Code of Practice.
Annis Group is a member of the Australian Financial Complaints Authority (AFCA)
AFCA independently assists consumers and small businesses to make and resolve complaints about financial firms. They provide a fair and independent, free complaint resolution service. Further information about AFCA and their jurisdiction can be found on their website. www.afca.org.au
AFCA can be contacted at:
Australian Financial Complaints Authority
Ph 1800 931 678 (free call)
Email info@afca.org.au
Post GPO Box 3, Melbourne VIC 300
